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Downtime, for many processors and producers, is an inevitable part of the production process, which – in addition to cutting into productivity, scheduling and labor hours, to say nothing of the expense – is viewed as a phenomenon that has to be endured. But what if there were a means of limiting downtime to an absolute minimum or, better still, eliminating it almost completely? This was the objective JBT Customer Care had in mind when they set about launching PRoCARE; an ambitious initiative that aims to make downtime a problem of the past for JBT customers.

Irrespective of the pedigree of systems or equipment, the need for maintenance, regular or irregular, is a fact of life. With the best will in the world, it is unavoidable that parts become worn, equipment becomes damaged, or machinery does not always perform as expected. Such occurrences often result in downtime, with production being shifted, reduced or even halted completely while the problem is fixed. 

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JBT’s PRoCARE Program is focused on taking the unpredictability of maintenance difficulties out of the equation. Instead of waiting for problems to occur, JBT Field Service Engineers take preventative action as part of the program, visiting customer facilities on a scheduled basis to tackle any weak spots before they develop into a problem.

Relieving the burden
As an annual, auto-renewal program, PRoCARE offers levels of service specifically suited to the needs and wants of each plant. With features ranging from inspections, documentation and recommendations in Level 1; up to Level 5 which includes preventative maintenance, 24/7 monitoring, guaranteed response times, training and an annual pool of service and/or automation hours to use at their discretion, there is a great solution for any budget, explains Emily Lossman, Customer Care Manager at JBT’s A&B Process Systems.

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“The PRoCARE Program takes some of the burden off maintenance staff and removes the need to keep as many components on the shelf,” she says. “It also means customers will suffer fewer unexpected downtime issues and benefit from a longer equipment life.”

As well as new customers, Lossman says, JBT is reaching out to existing and previous customers, and letting them know that this is a program that can be implemented at their facilities.

Preserving reputations
The practice of preventative maintenance becomes even more important when viewed against the considerable threat posed by involuntary lapses in food safety, lapses that can lead to product recalls and potentially damaged reputations and lost clients. “Older equipment and machinery can suffer wear that can lead to potentially harmful contamination issues,” says Lossman. “Stainless steel surfaces can get scratched and these crevices can harbor bacteria that can be missing during Clean-In-Place (CIP) procedures. 

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JBT can provide riboflavin testing to verify cleaning efficacy and hydrostatic or dye penetrant testing to identify flaws. They will also provide recommendations on how to maintain that level of cleanliness. 

“We also check and calibrate instrumentation, which has positive implications for product consistency: we make sure instruments are correctly calibrated, so customers achieve a consistent product every time.”

In short, Lossman says the PRoCARE Program offers headache-free ownership. With JBT effectively taking care of systems and equipment during their entire active life, customers avoid the need to pull resources off key projects, help safeguard their reputation and, as much as possible, eliminate costly, avoidable downtime. 

Learn more about JBT’s PRoCARE Program